Tips and FAQs

FAQs related to masks

How to choose the most suitable mask for me?

Most discomfort problems during sleep apnea therapy are linked to the mask. All ResMed masks have been designed to provide comfortable, effective therapy and peaceful sleep.
We have face masks, nasal masks or nose pillow masks and the corresponding accessories. If you breathe through your mouth or have trouble breathing through your nose, we will be able to find a suitable mask for your situation, which will usually be a face or oral-nasal mask.

Do not hesitate to contact us if you have questions about which mask to purchase. Our professionals will help you choose the most appropriate mask to suit your sleeping style and personal characteristics.

Why do I wake up with red eyes?

If your eyes become irritated, it may be due to a leak from the mask. This is a common problem if the mask does not seal well or fit properly. See “Why is air escaping from my mask?” to know the most common reasons for leaks and possible solutions.

Why is air escaping from my mask?

Below, we detail the reasons for mask leaks and possible solutions:

  • Poor fit. We recommend readjusting the mask following the instructions found in the mask user manual. Make sure to adjust the mask in the position you typically sleep in, as facial muscles change when lying down and relax during sleep.
  • Incorrect assembly. Refer to the mask user manual for assembly information, which can be found in the User Manuals section on each product page.
  • Incorrect mask size. Consult the size guide for instructions on the proper size, available in the User Manuals section on each product page.
  • Incorrect mask type. If your mask is the correct size and well-fitted but leaks persist, you may need a different type of mask. Feel free to contact us if you believe this is the case.
  • Needs replacement. If any parts of your mask show signs of deterioration, you should replace it.
  • Cleaning. Dirt, skin oils, and environmental residues can build up on the mask if not cleaned daily, compromising the seal and efficiency. Refer to the user manual for cleaning and maintenance recommendations for your mask.

Why does my mask make a lot of noise at night?

If your mask is making a lot of noise at night, it may not be sealing properly. Ensure that the mask is properly adjusted, assembled correctly, clean, and in good condition.

Make sure to adjust the mask in the position you typically sleep in, as facial muscles change when lying down and relax during sleep.

If problems persist, a change in mask size or model may be necessary. Feel free to contact us if you believe this is the case.

Below, you will find sizing templates for each mask model:

Why do I wake up with marks on my face and pain on the bridge of my nose?

These problems are often caused by excessive tightening of the mask to prevent leaks. If you need to tighten the mask excessively to achieve a proper seal, the cushion size or mask type may be incorrect. Feel free to contact us if you believe this is the case.

Below, you will find sizing templates for each mask model:

If you continue to experience discomfort on the bridge of your nose, we recommend using the Gecko nasal pad. This is a soft and comfortable strip that is placed over the bridge of the nose and helps reduce skin irritation and facial marks, minimizes mask leaks, and improves comfort.

Why do I accidentally remove my mask while I sleep?

If the mask is removed while sleeping, it may be due to nasal congestion issues. Feel free to consult us if you believe this is your case, as switching to a full-face mask and/or using a humidifier could provide you with a more comfortable treatment.

Why does the mask irritate my skin?

ResMed masks are made of silicone, and allergic reactions to silicone are extremely rare. If you experience skin irritation, it could be because:

  • The mask is too tight or loose. Refer to the mask user manual for fitting instructions. Replace the headgear if you notice signs of wear.
  • The mask size is incorrect. A different mask type might provide a better fit.
  • The mask is old and worn out. Replace the mask or affected parts.
  • The mask is dirty. Silicone can absorb impurities (oil, sweat, dirt, skin creams) and irritate the skin due to prolonged contact with these impurities. Remember to clean your mask daily following the user manual instructions. We also recommend washing your face before bedtime to remove excess facial oil and avoiding the use of creams on areas that come into contact with the mask.

Why is my nose irritated?

El aire frío y seco durante la terapia pueden causar irritación de nariz y estornudos en algunas personas, que suele desaparecer en unos días.

Si persiste la irritación nasal, un humidificador térmico podría ayudarle, y también un tubo térmico o una funda para el tubo. No dude en consultarnos si cree que este es su caso.

Why is my throat dry?

If you suffer from dry mouth or throat, a heated humidifier and/or switching to a full-face mask could help you. Feel free to consult us if you believe this is your case.

What happens if I have claustrophobia?

For individuals with claustrophobia, minimalist masks are especially recommended. These masks are designed to be lighter and more discreet, so they don’t interfere with your field of vision. As minimalist options, you can consider the AirFit F30, AirFit N30, and AirFit P10 masks.

Can I use a mask if I have a beard or should I remove the beard?

If you have a beard, it’s not necessary to remove it. In these cases, nasal pillow masks are especially recommended, such as the ResMed masks AirFit P10, AirFit P30, and AirFit P30i.

How often should I clean my mask?

In the user manual, the cleaning process for the equipment is explained in detail. The following instructions are valid for most masks:

Daily:

  1. Disassemble the mask (refer to the user manual if in doubt).
  2. Wash all mask parts separately (except for the headgear and padded arms) with mild soap and lukewarm water.
  3. Use a brush to clean the vent hole and rotating parts of the mask.
  4. Rinse all parts thoroughly and air dry, avoiding direct sunlight.
  5. Reassemble the mask.

Weekly:

  1. Hand wash the headgear.
  2. Rinse thoroughly and air dry, avoiding direct sunlight.

If it’s not possible to remove dirt from a part after cleaning or if deterioration is observed, that part should be replaced.

How often should I renew my mask?

The mask user manual contains information about renewal and replacement parts. Below are the situations indicating the need to renew the mask or one of its parts:

  • If any of the parts show signs of deterioration, they should be replaced.
  • If you use a full-face mask and notice deterioration of the valve, you should replace the elbow. Do not use the mask if the valve is damaged, as it won’t be able to perform its safety function.
  • Renew the mask if:
  1. You need to adjust the straps too frequently.
  2. The mask feels stiff instead of soft and elastic.
  3. You feel that the therapy is becoming less effective.
  4. The cushion feels slippery even after cleaning.
  5. The cushion loses its clarity and transparency.
  6. The cushion and frame show signs of wear, stiffness, cracks, or breaks.

I can't find the user manual for my mask. Where can I download it?

You can find the user manuals and technical documents in the “User Manuals” section of each product.

Are ResMed masks with magnets safe to use as directed?

ResMed masks with magnets are safe when used according to the updated usage instructions, including contraindications and warnings.

What is the advantage of using a mask with magnets?

Magnets are used in some ResMed masks to provide users with an easy and simple way to assemble and disassemble the mask frame’s headgear. This can be very beneficial for patients with disabilities, including those with coordination or visual acuity impairments.

What does the term ferromagnetic mean?

The term ferromagnetic refers to a property of materials that is affected by magnetic fields (i.e., experiences attraction or repulsion under the influence of magnetic fields). Ferromagnetic materials are usually composed of iron, cobalt, nickel, or some alloys made from these elements.

Not all implants mentioned in the contraindications are composed of ferromagnetic materials. If you are unsure whether a medical device or implant is included in the contraindications, or if you need additional information about the potential adverse effects of magnetic fields on your specific medical device or implant, please contact your doctor.

What should I do if my bed partner or I have any implant or medical device mentioned in the contraindications?

Replace your magnetic mask with an alternative mask without magnets promptly. Contact your mask provider to explore other alternative mask options.

Note: ResMed supplies our magnet-free masks to your mask provider as an alternative for contraindicated patients. If no alternative mask is available, consult your doctor about the next steps regarding your treatment.

If you are unsure whether a medical device or implant is included in the contraindications, or if you need additional information about the potential adverse effects of magnetic fields on your specific medical device or implant, please contact your mask provider or your doctor.

What masks can I use if I am a contraindicated patient?

Contact your mask provider to explore other alternative magnet-free mask options. Note: ResMed supplies our magnet-free masks to your mask provider as an alternative for contraindicated patients.

FAQs about CPAP Therapy

How long will it take me to get used to CPAP therapy?

Most people adjust to CPAP therapy within one or two weeks. You may need more time if, for example, you are more sensitive to the mask. However, it’s important to continue with the therapy even if you feel uncomfortable at first, gradually increasing the equipment usage time as you adapt to it. If discomfort persists, consult your doctor or sleep specialist.

When will I start to notice an improvement in my symptoms?

You should notice an immediate improvement when starting therapy, although some people may need a little more time.

There is a proportion of people with sleep apnea who do not experience symptoms such as excessive daytime sleepiness, poor nighttime rest, morning headaches, etc. If this is your case, you may not perceive direct improvements with your CPAP. Nevertheless, you should continue with the therapy, as it will reduce the risk of hypertension, heart disease, heart attack, stroke, etc.

I have started CPAP therapy and my nose is irritated

Cold and dry air during therapy can cause nasal irritation and sneezing in some individuals, which typically subsides within a few days.

If nasal irritation persists, a heated humidifier could help, as well as a heated tube or tube cover. Don’t hesitate to contact us if you believe this is your case.

Can I use my CPAP therapy if I have a cold?

If you have an upper respiratory tract infection, middle ear infection, or sinusitis, you should consult your doctor before continuing therapy. They may advise you to discontinue therapy until the infection has cleared. If you choose to continue therapy during the infection, clean the mask and tubing more frequently. Using a full-face mask may be a good alternative during this time, as it covers both the nose and mouth, providing effective therapy.

Can I use CPAP therapy if I have insomnia?

Sleep apnea and insomnia are related because insomnia is a symptom of sleep apnea. This means that if you have sleep apnea, you are likely to experience insomnia. Your sleep apnea will interrupt your breathing during sleep and likely awaken you, leading to occasional insomnia.

If you are already undergoing treatment with a CPAP machine and experience insomnia, it’s advisable to review whether your equipment is appropriate, as well as the mask, which is often the main cause of discomfort during CPAP therapy. Our professionals will help you choose the most suitable mask or other accessories to adapt to your sleeping habits and personal characteristics.

If insomnia persists, a sleep specialist will help determine if you should undergo a new sleep study or if behavioral therapy recommendations for insomnia are appropriate.

Why do I have trouble breathing when using CPAP equipment?

The sensation of difficulty in exhaling is due to breathing against the airflow from your CPAP machine. While you sleep, your breathing will occur automatically and naturally despite exhaling against the CPAP airflow. However, some patients may need time to adjust to exhaling against the air pressure while awake. Practicing sessions during the day while relaxing or listening to music can help overcome this sensation.

If the difficulty persists, talk to your doctor or equipment provider about possible adjustments to improve your treatment.

If I am hospitalized, should I bring my CPAP equipment?

Yes, you should wear it. Your recovery may be longer if you stop your therapy, and you may experience a relapse in your sleep apnea symptoms. If you undergo surgery, it’s important to inform both the surgeon and the anesthesiologist that you are being treated for sleep apnea. You should also inform the doctor treating your sleep apnea that you will be hospitalized.

Can I use my CPAP equipment in other countries?

All ResMed devices have a power system that automatically adjusts to electrical voltages from different parts of the world.

  • All devices operate on 100-240V, 50-60Hz, without the need for any special adjustments.
  • Remember that you will need a plug adapter for each country you visit.
  • Contact your airline prior to your flight departure if you require any special documentation for travel.

We offer external batteries, such as the ResMed Power Station II, to provide additional power when electrical connections are not available.

How will I know that my therapy is working effectively?

You can track your progress through myAir, a free online support program. Once registered on myAir, you will receive personalized support to help you get the most out of your therapy. You’ll also be able to access your nightly data to see how your therapy is performing day by day. Additionally, you’ll have access to personalized training, practical tips, and challenges to keep you motivated and comfortable.

If you are an AirMini user, you can track your progress using the AirMiniTM by ResMed app.

I used CPAP a few years ago and couldn't tolerate it, is it worth trying again?

If you had a bad experience with CPAP therapy a few years ago, you should know that technology has improved significantly, and current equipment is smaller, much quieter, and more effective, with automatic systems to adjust to the necessary pressure. Additionally, masks, which are often the main discomfort issue, are now much more comfortable due to their design and materials.

Our professionals will advise you on sleep apnea equipment and help you choose the most suitable mask to adapt to your sleeping habits and personal characteristics.

Will I ever be able to stop my treatment? Will I ever be cured of my snoring and sleep apnea?

Sleep apnea is a chronic condition for which CPAP therapy is currently the treatment of choice. However, the good news is that CPAP therapy will effectively control your sleep apnea as long as you use it regularly.

Is it easier to lose weight during CPAP therapy?

You may find that your energy levels increase and you feel more motivated to participate in activities that your previous state of sleepiness did not allow. Additionally, treating sleep apnea improves sleep quality and metabolism, making it easier to effectively lose weight. However, losing weight requires lifestyle changes, including diet and physical exercise.

How often should I use my CPAP?

You should use your CPAP every night while you sleep for a minimum of 4 hours. If you don’t, you will revert to the previous level of snoring, sleep apnea, excessive daytime sleepiness, and cardiovascular consequences.

Does my CPAP equipment ever need to be adjusted?

If you use CPAP with fixed pressure or bi-level therapy, the pressure will remain at the set level according to the requirements determined by your doctor. Sometimes, it may be necessary to adjust the pressure level if, for example, you have gained or lost weight. If you find it difficult to tolerate this pressure, it may be necessary to slightly reduce it for a period of time at the beginning of therapy at the discretion of your doctor or sleep specialist.

If you use an auto-adjusting device (APAP, ASV), the pressure levels will adjust automatically to continuously adapt to your needs.

How and when to clean the humidifier?

In the user manual, the cleaning process for the equipment is detailed. The following instructions detail the cleaning of the ResMed HumidAir thermal humidifier:

Weekly:

  1. Wash the humidifier and tube with warm water and a mild detergent.
  2. Rinse it thoroughly and allow it to air dry, avoiding direct sunlight.
  3. Clean the exterior of the equipment with a dry cloth.

The detachable lid, plate, and base of the humidifier can be washed in the dishwasher using a delicate cycle.

I can't find the user manual for my device. Where can I download it?

You can find user manuals and technical documents in the “User Manuals” section of each product.

Tips for Resmed Masks

Airfit F20 - Assembly Guide

Airfit F20 – Cleaning Guide

Airfit F20 - Fixing Guide

Airfit F20 – Disassembly Guide

Airfit F20 for Her - Manage hair

Airfit N20 - Fixation Guide

Airfit N20 – Cleaning Guide

Airfit N20 – Disassembly Guide

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